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During this time of uncertainty we want to assure you that Bare Necessities continues to operate a full online service and telephone advice. With Brenda in the office processing orders, answering emails and phone calls plus Jane at home keeping the website fresh and updated – we are here for you! We have extended our returns policy (see below), however if you cannot meet these timescales please do not hesitate to call or email and we will accommodate you. We have also reduced our free postage limits (see below).
Thank you for your patience and continued support, we will get through this together. Take care, stay safe.
We aim to provide complete satisfaction. We are happy to exchange/refund garments provided that they are returned at the customers expense – within 21 days of the invoice date for UK and 28 days for Europe and the Rest of the World. In compliance with hygiene laws all the items must be in their original unworn condition, with all tags and labels still attached and in their original packaging.
ITEMS NOT RETURNED IN THIS CONDITION WILL NOT BE EXCHANGED/REFUNDED AND WILL BE RETURNED TO YOU.
If the original order was for over £50 (UK/Europe) or £100 (ROW), receiving free postage and the returned items bring the value of the order to below this amount, then the normal rate of postage will be deducted from the credit due on the returned items.
Bare Necessities are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
You can reach us by telephone on +44 (0) 1332 865554 (Mon – Fri 9.30-5.30pm : Sat 9.30-5.00pm) or outside these hours please leave a message and we will return your call ASAP.
Alternatively e-mail us at email@example.com
Mail address: Bare Necessities, The Courtyard, Sapperton Manor, Sapperton Lane, Church Broughton, Derbyshire DE65 5AU, United Kingdom.
Your item(s) will be dispatched within 48 hours (subject to payment and stock levels). Should an item you have ordered be temporarily out of stock, we will contact you as soon as possible and confirm an expected delivery date. Any items remaining on back order will be dispatched without further shipping charges as soon as available.
VAT at 20% is already included within the purchase price of all items purchased within the EU. For good delivered outside the EU, VAT will be deducted at checkout.
FREE DELIVERY for order over £50 UK/Europe, £100 ROW. Please note, if items are returned and your order total becomes less than the free shipping threshold, appropriate postage will be deducted from your credit.
Royal Mail Tracked 48 (2-3 working days) £3.50
Royal Mail Tracked 24 (1-2 working days) £3.95
Guaranteed next day delivery (before 1pm) £7.50
Saturday Guaranteed (before 1pm) £10.50
Click and collect from Bare Necessities FREE
Royal Mail International Tracked/Signed £7.50
delivery (3-5 working days)
REST OF THE WORLD:
Royal Mail International Tracked/Signed £12.50
delivery (3-10 working days)